When evaluating improvements that drive ROI, investors often focus on curb appeal, unit renovations, or energy efficiency upgrades. But one often-overlooked upgrade with a high-impact return? Replacing your old intercom system.

For decades, buildings have relied on basic buzzer systems that offer little more than a scratchy audio feed to identify visitors. But today’s renters expect more. In a competitive multifamily landscape, even something as seemingly simple as intercom functionality can sway leasing decisions and influence tenant retention.

If you’re still operating with an outdated system, now’s the time to convert your old intercom system. The upgrade can dramatically enhance building security, attract tech-savvy tenants, and simplify access management while increasing your property’s long-term value.

Why legacy intercoms fall short in today’s market

Analog intercom systems were designed for a different era without smartphones, remote work, or daily delivery drops. They served their purpose, but in today’s fast-paced, tech-first world, these systems are no longer keeping up.

Here’s why many investors and owners are phasing them out:

  • Limited functionality: Most vintage systems only support audio. Without video or mobile capabilities, tenants can’t see who’s at the door or grant access remotely.
  • Hardware degradation: Older systems often suffer from static, connection failures, or complete outages. Replacement parts may be obsolete or hard to source.
  • Security risks: With no access logs or verification tools, it’s hard to track who enters the building or when.
  • Poor tenant experience: Residents may miss guests, packages, or service appointments simply because they’re not home to answer the buzzer.

These pain points not only lead to tenant frustration but also create inefficiencies for building staff and property managers.

Signs it’s time to convert your old intercom system

You don’t need to be a tech expert to recognize when your building’s intercom is past its prime. 

If any of the following apply, it’s time to consider an upgrade:

  • Frequent complaints or service calls due to poor sound quality or hardware issues.
  • No video or app integration, leaving residents unable to visually confirm visitors or buzz people in remotely.
  • Operational inefficiencies, such as staff manually letting in guests or maintenance crews.
  • Lack of scalability, especially if your portfolio includes properties with multiple entry points or mixed-use components.

These issues can impact tenant retention, reduce leasing velocity, and compromise building security.

The advantages of switching to a smart intercom system

Modern intercom systems do more than just facilitate communication between residents and visitors. They act as full-scale access control hubs that streamline operations, enhance security, and support smart property initiatives.

Here’s what you can expect from a smart system:

1. Enhanced security

Video calling, access logs, and credential-based entry help protect residents and deter unauthorized visitors. Property staff can also monitor entries in real time, adding a crucial layer of oversight.

2. Remote access and management

With a cloud-based dashboard, managers and owners can monitor intercom activity, update access permissions, and troubleshoot issues without stepping foot onsite. Residents enjoy similar convenience with mobile app access, enabling them to answer calls and unlock doors from anywhere.

3. Increased tenant satisfaction

Residents appreciate the ability to visually verify visitors, manage deliveries, and grant access to friends or service providers on their terms. This added convenience often translates into better reviews and higher renewal rates.

4. Support for self-guided tours and virtual leasing

Leasing agents can grant prospective renters access to tour the building on their own schedule, a valuable feature in today’s competitive rental market.

5. Reduced operational costs

Replacing a legacy system with a cloud-based one can reduce the need for staffed front desks, maintenance interventions, and manual access management. Over time, this leads to meaningful savings.

Why this upgrade appeals to modern renters

Renters today are looking for more than just square footage and in-unit amenities. Tech-enabled living is increasingly a top priority, especially for millennial and Gen Z renters who expect seamless digital experiences across every touchpoint.

Modern intercom systems deliver just that:

  • Smartphone-based entry makes life easier for residents and their guests.
  • Video verification provides peace of mind and security.
  • Automated visitor access supports everything from recurring dog walkers to food delivery.

From a marketing perspective, smart access technology also helps differentiate your property. Listings that mention video intercoms and smart entry capabilities are more likely to attract attention and command premium rents.

What to look for when upgrading your intercom

Choosing the right system is about more than just bells and whistles. 

Look for solutions that offer:

  • Mobile app functionality for tenants to answer video calls and unlock doors remotely.
  • Video capabilities with clear image resolution and two-way audio.
  • Remote system management for property staff to update permissions, view logs, and troubleshoot.
  • Flexible entry options, such as virtual keys, PIN codes, and QR codes.
  • Easy retrofit installation, minimizing disruption during implementation.
  • Scalability for expanding across multiple properties or entry points.

A strong intercom platform should also integrate with other smart building technologies, from smart locks to access control systems and package rooms.

How to convert an old intercom system (without disrupting operations)

One of the most common concerns among property owners is installation disruption. Fortunately, many of today’s systems are designed specifically with retrofits in mind.

Here’s how to make the process as seamless as possible:

  1. Evaluate your existing wiring. Some smart intercoms can be installed using the building’s existing infrastructure, avoiding major construction or rewiring.
  2. Choose a retrofit-friendly system. Look for solutions that offer flexible mounting options, support older wiring, and minimize hardware requirements.
  3. Partner with an experienced installer. Work with certified professionals who specialize in upgrading legacy systems. They can ensure a smooth transition and help troubleshoot any issues that arise.
  4. Communicate with residents early and often. Inform tenants about the timeline, benefits, and any expected downtime. Offer quick tutorials or walkthroughs post-install to boost adoption.

With the right plan in place, most installations can be completed in a matter of days, not weeks, with minimal disruption to daily operations.

Final thoughts

Upgrading your intercom system may not be as flashy as installing a rooftop lounge or redesigning the lobby, but it’s one of the smartest investments you can make. It impacts everyone who enters the building, enhances tenant safety, and offers a compelling amenity in an increasingly tech-forward rental market.

Better yet, it adds tangible value with minimal long-term upkeep.

Whether you manage a single building or a growing portfolio, converting your old intercom system is a low-risk, high-reward way to future-proof your property.