Do the marketing objectives of your business include online activities? Does your business have access to the expertise required to successfully reach your online marketing objectives? If you have answered respectively “yes” and “no” to the questions above, this is for you. Your online marketing objectives form the corner stone of your website marketing plan. It answers the questions:
“What is the goal of my website? What do I want to achieve?”
“How can I use the site to achieve my web marketing objective(s)?”
To include your goals with an online presence into your marketing plan you have to decide on the appropriate business model.
Business models
Choosing the business model that’s right for you guides you on the way your online presence should be incorporated into your business. It also suggests what strategies you are going to employ to achieve your goals to grow your business. Some examples of business models for websites are:
Revenue Generating
You may decide that your aim is to make money with your website. You can use the website to generate orders for physical or informational products, and add a seamless customer experience through an automated e-commerce process. In addition, you may decide to raise income from advertising on your site.
Brand Building
You may elect to use your website to build the image of your company, your brand(s) and/or your products and services, in order to improve your sales. This is usually achieved by providing ample information and background data about that which you want to build, augmented by pleasing web design and graphical interfaces, to ensure an endearing visitor experience.
Improving Customer Service You may choose to gear your website towards enhanced customer services. Improved customer service invariably leads to enhanced revenues. Customer satisfaction tends to indirectly increase revenues due to customers buying more often as well as spreading the word to other prospective customers. In this case the website’s contribution to business success is of a more indirect nature.
Lowering Operating Costs
Automating certain customer service functions on the website leads to less customer service calls, and thus reducing total customer service costs – saving labor as well as infrastructure costs. Examples of automated functions include:
Web-based frequently asked questions (FAQ)
Product and service specifications
Order taking
Order confirmation
Order status reporting
Invoicing
Payment handling
Order fulfillment, especially for informational products.
Offline Marketing Services
Once you have defined your online marketing objectives and included that in your marketing plan, you are ready to contact your local Offline Marketing Services business. They invariably have the ability to make it happen on your behalf, as they have gone that route for a number of customers. Or, if you are interested, you may gain the necessary knowledge to do it yourself. This will benefit you tremendously in the longer term. Trends point to overwhelming probabilities that your business will be ever-increasingly rely on your online presence to make growing contributions to your bottom line.
Follow the links below for more information.
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